While a tight turning radius and the ability to "turn on a dime" may be valuable characteristics of automobile handling, the ability to pivot is not often applied to corporate operations. In fact, just the opposite is often thought of as an attribute of business success. "Staying the course" and following agreed-upon procedures in order to meet goals is the common wisdom for achievement in the business world. Slow and steady is the maxim. Evaluating Actions Recently I read a

These words couldn’t ring more true. When you’re in the midst of an organization that cares about its own, those fundamentals trickle down to customer service and other areas where it really counts. Creating a great culture In the book Delivering Happiness, author Tony Hsieh talks discusses his company, Zappos,and how their culture drives the brand. “At Zappos, our belief is that if you get the culture right, most of the other stuff – like great customer service, or building